Refunds & Returns
Last updated: September 27, 2026
Refunds are handled by the seller and BuyGoods, not by this website. As an affiliate we cannot issue refunds or access orders. Below is a summary of the seller's published policy; the seller's own refund policy is the binding version and may change.
60-Day Satisfaction Promise
The seller offers a 60-day satisfaction guarantee. Its refund policy states the 60 days count from delivery, while its shipping policy and FAQ refer to the purchase date. If timing matters, confirm with seller support.
How to request a refund (per the seller)
- Email support@thermoignite.com with the subject “Refund Request – Order #____”. Support confirms eligibility and sends a refund form.
- Complete the form to receive your RMA (Return Merchandise Authorization) number. Returns without a valid RMA are not accepted.
- Within 7 calendar days of receiving the RMA, return all bottles (empty or unopened) and any included extras, with the packing slip and the RMA code written on the outer label, using a trackable method. Send the tracking number to support.
Returns address published by the seller: Thermo Ignite (C/O Fulfillment), 19655 E 35th Drive, Suite 100, Aurora, CO 80011, USA.
What is refunded (per the seller)
- The product price paid. Shipping & handling charges are non-refundable.
- Approved refunds may be subject to a return-processing fee of up to 20% of the order value.
- Return shipping is paid by the customer, except for wrong or damaged items.
- Refunds go to the original payment method only. Incomplete returns may receive a pro-rated refund.
- Limit: one refund per product per household within 12 months; bulk/reseller orders are not eligible. The seller may ask for verification (e.g. photos or order confirmation).
- The seller may offer an optional partial refund without a return; accepting it closes the order.
Processing time (per the seller)
Inspection typically takes 3–5 business days after the return arrives; banks usually post refunds within 5–7 business days (credit card) or 5–10 business days (debit card).
Need help?
Seller support: support@thermoignite.com. For questions about this website: [SEU EMAIL].